Terms of Use

These Terms of Use govern your access to and use of the Trakterás mobile app, the trakteras.com website and the related Trakterás services. By creating an account or using the service, you confirm that you have read and accept these Terms. If you do not agree, you must not use the service.

1. Service provider

The service is provided by Trakteras E.E., with its registered office in Chalkida, Greece, VAT number (AFM) 803137442, Chalkida tax office (DOY), General Commercial Registry (GEMI) number 190440222000. For any questions, you can contact us at info@trakteras.com.

2. The service

Trakterás is a digital assistant for professionals in the agricultural sector. Depending on your plan and on the features available, it can help you organise fields, crops, machinery and implements; record tasks, income, expenses and receipts; create reminders; view the weather; look up information; and talk to an artificial-intelligence assistant by text or voice.

The features, usage limits and characteristics of each plan are described on the trakteras.com/pricing page or in the app. We may improve or adjust them, in accordance with section 13.

3. Eligibility

• You must be at least 16 years old. If the law requires a higher age or the permission of a parent or guardian, the stricter requirement applies.
• If you use the service on behalf of a business or organisation, you confirm that you have the authority to bind it.
• You must provide accurate information and keep it up to date.

4. Account and security

You are responsible for keeping your sign-in details safe and for everything done through your account. You must not share passwords or allow unauthorised use. If you suspect a breach, tell us immediately at info@trakteras.com.

We may ask you to verify your details or take reasonable protective measures when we detect suspicious activity.

5. Free and Premium plans

5.1 Free plan

The free plan is provided at no charge and is subject to the usage limits published from time to time. No card is required to create a free account.

5.2 Premium subscription

In Greece, the Premium subscription currently costs €18.90 per month including VAT on Google Play and €19.99 per month including VAT on the App Store. The final price in force is always shown before you buy. The subscription renews automatically for consecutive monthly periods until you cancel it, and you are charged at the start of each new period.

Payment and renewal of the Premium subscription take place through the Apple App Store or the Google Play Store, depending on your device. We do not receive or store your full card details. Managing and cancelling the subscription take place through the relevant store and are governed by its terms and policies.

If you subscribed through the website (Viva Wallet), your subscription no longer renews: you keep Premium until the end of the period you have already paid for, after which your account returns to the free plan. To continue with Premium, you can subscribe in the app.

5.3 Cancellation and return to the free plan

You can cancel at any time from your profile or in the way shown in the app. After cancelling, you keep Premium access until the end of the period you have already paid for, and no new charge is made. Your account then returns to the free plan. Your data is not deleted just because you cancelled, but access to some features may be limited in line with the free plan.

5.4 Refunds and right of withdrawal

Amounts already paid for the Premium subscription are not refunded. Cancelling the subscription only stops future renewals and charges. Premium access remains active until the end of the period that has already been paid for.

The above does not limit any right to a refund or of withdrawal that cannot be excluded under applicable law.

5.5 Price changes

If the price of the Premium subscription changes, we will let you know within the app. The new price will apply from a later renewal period, and you will be able to cancel before the new charge.

6. Content and data you enter

The data and content you enter remain yours. You grant us a limited, non-exclusive licence to store, process and display them to you, and to pass them to the necessary providers, solely to operate, secure and improve the service, in accordance with the Privacy Policy.

You confirm that you are entitled to enter the content and that it does not infringe the rights of others or the law. Avoid entering data the service does not need, in particular health information, card numbers, passwords or other people's personal data without a lawful basis.

7. AI-generated answers

Answers are generated automatically, so they may contain mistakes. Check any important information. They do not constitute agronomic, plant-protection, veterinary, medical, legal, tax, accounting or financial advice.

Before you act, you must verify critical information and consult a qualified professional or an official source — especially regarding plant-protection products, approvals, dosages, waiting periods, safety measures, diseases, subsidies, tax obligations and decisions that could cause harm to people, animals, crops, the environment or property.

You must not rely on the service in an emergency or for a high-risk decision without independent verification.

8. Reminders and third-party information

Reminders, notifications, weather, web search results, prices and other third-party information may be delayed, may not be delivered or may contain errors. You remain responsible for your deadlines, tasks and decisions.

9. Acceptable use

You may not:

• use the service for any unlawful, misleading, harmful or abusive purpose;
• access, or attempt to access, other people's accounts, systems or data;
• introduce malicious code, circumvent security measures or disrupt the operation of the service;
• copy, decompile, reverse-engineer or extract data in bulk, unless expressly permitted by law;
• use automated means or an excessive volume of requests that affects the service or circumvents the limits of your plan;
• upload content that infringes the rights of others or contains personal data without a lawful basis.

10. Fair use and limits

Some features are subject to technical or commercial limits. Where a feature is described as “abundant” or similar, it is intended for the normal day-to-day use of a farm and does not mean unlimited automated or abusive use. We may apply reasonable protective measures, temporarily limit unusual usage or contact you to look into the matter.

11. Intellectual property

The app, the website, the software, the trademark, the visual identity and the content we provide are protected by intellectual and industrial property rights. We grant you a personal, limited, revocable and non-transferable right to use the service in accordance with these Terms. You do not acquire ownership of the software or of our rights.

12. Availability and support

We make reasonable efforts to keep the service secure and running continuously, but we do not guarantee that it will be uninterrupted or error-free. Maintenance, updates or temporary interruptions may be needed. Support is provided according to your plan and the information on the pricing page.

13. Changes to the service and to these Terms

We may add, modify or withdraw features for reasons of improvement, security, compliance or sustainability. If a change materially affects an active subscription, we will tell you in good time and you will keep the rights the law gives you.

We may also update these Terms. We will post the new effective date and, for material changes, we will notify you in advance within the app or by email.

14. Suspension and termination

You can delete your account at any time from the app, as described on the Delete your account page. Deleting your account is different from simply cancelling the Premium subscription, and it results in your data being deleted in accordance with the Privacy Policy.

We may restrict or suspend an account in the event of a serious or repeated breach of these Terms, a security risk, fraud, unauthorised use or a legal obligation. Where reasonable, we will notify you first and give you the opportunity to put things right.

15. Liability

The service is provided “as is” and “as available”. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit or production, loss of opportunity, or loss resulting from the use of an unverified AI answer or third-party information.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, nor does it limit your mandatory rights as a consumer.

16. Indemnity for business use

If you use the service in the course of a business, you are responsible for its lawful use by your staff or associates and for the data entered through your account.

17. Governing law and disputes

These Terms are governed by Greek law. The Greek courts have jurisdiction, without prejudice to mandatory consumer-protection rules and to a consumer's right to bring proceedings in the courts of their place of residence, where provided for. As a consumer, you may also turn to the Hellenic Consumer Ombudsman or another competent alternative dispute resolution body.

18. Contact

For questions, complaints or requests about these Terms, email us at info@trakteras.com.

This is a translation provided for convenience. In the event of any discrepancy, the Greek version of these terms prevails.