Delete your account

You can delete your Trakterás account whenever you like, on your own, from within the app — without needing to contact us. Deletion is immediate and permanent.

How to do it

Deletion is done from the mobile app (Android or iPhone):

1. Open the menu and tap "My profile" («Το προφίλ μου»).
2. Scroll to the bottom of the screen, to "Delete account" («Διαγραφή λογαριασμού»).
3. Tap "Delete account" and type the word ΔΙΑΓΡΑΦΗ to confirm.

Do you have a Premium subscription from the App Store or Google Play? Cancel it before you delete your account. Deleting your account does not stop the store's charges: you cancel in the store's subscription settings (the “Cancel subscription” («Ακύρωση συνδρομής») button in your profile takes you there). The remaining days are not refunded.

If you signed in with Google, Facebook or Apple

An account you created with Google, Facebook or Apple is deleted in exactly the same way, from within the app: follow the steps above. No password is asked for, only the confirmation word. If you no longer have access to the app, see the section “If you can't access your account” below: there you request deletion by email.

Deleting your account also erases what we received from the provider (name, email, profile picture). We do not hold or store your password at Facebook, Google or Apple, nor any access tokens for your account there.

Deleting your Trakterás account does not automatically remove the app from your account at the provider. If you wish, you can remove it there too, from your account settings at Facebook, Google or Apple.

What gets deleted

The following are deleted immediately and permanently:

• your account and sign-in details;
• your profile and anything the assistant has remembered about you;
• your fields, tractors and machinery;
• your reminders and diary entries;
• your income, expenses and any receipt photos you have uploaded;
• all of your conversations with the assistant;
• your notifications and your subscription details.

Deletion cannot be undone. There is no grace period and no way to restore your data afterwards — not even for us. If you need it (for example your expenses for your books), save it before you go ahead.

What is kept: the receipts or invoices we have issued for your subscription payments, with the details printed on them (for example name, email, amount and, if you provided it, your VAT number). We keep them after deletion too, for as long as tax law requires. They do not include your fields, your conversations or the income and expenses you record.

Database backups are deleted on the next rotation cycle.

If you can't access your account

If you can't sign in or no longer have the app, email us at info@trakteras.com from the account's email address. We will verify your identity and delete the account for you, within one month at the latest, as the GDPR requires.

You can read more about how we handle your data in our Privacy Policy.